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Terms of Service

Status: draft in preparation -- Effective date: to be confirmed at launch

Summary

We will write these terms in plain English, in line with our FrictionZero principle. The headline promises:

  • Your data is yours. You can export or delete it any time, in any tier.
  • We bill only what you have agreed to. No surprise seat charges, no hidden overages.
  • 30-day money-back guarantee on any paid tier, no questions asked.
  • We treat learner data as a processor on your behalf, under the Data Processing Agreement.
  • You can cancel any time from your account settings. Cancellation is self-serve -- we will not make you email or book a call to downgrade.

What the full terms will cover

  1. Definitions. Who "we", "you", "service" and related terms refer to.
  2. Account eligibility. Who can sign up (age, jurisdiction, authority).
  3. The service. What Data Trackers provides: the platform, the AI features, dashboards, exports, and what we do not provide.
  4. Your account and conduct. Security of credentials, acceptable use, prohibited activities.
  5. Subscription, billing and renewals. Pricing tiers, annual and early-bird terms, prorated upgrades and downgrades, invoicing, auto-renewal, taxes.
  6. Trial and free tier. Scope, duration, limits and conversion behaviour.
  7. Refunds. 30-day money-back guarantee for paid tiers. Unused portions of annual subscriptions on downgrade.
  8. Your content and your data. What you own, what you licence to us, how we use aggregated non-identifying service data.
  9. Learner data and DPA. Relationship to our Data Processing Agreement and to GDPR roles.
  10. Intellectual property. Ownership of the platform, trademarks and feedback.
  11. Third-party services and integrations. Your responsibility for services you connect (LMS, BI tools, destinations).
  12. Availability and support. Service levels, planned maintenance, support channels per tier.
  13. Warranties and disclaimers. What we do and do not guarantee; service "as is" caveats.
  14. Limitation of liability. Liability caps and exclusions, consistent with UK and EU consumer protection law.
  15. Indemnities. Mutual indemnities and process.
  16. Suspension and termination. When either party can suspend or terminate, and what happens to data.
  17. Changes to the terms. How we update these terms and give notice.
  18. Governing law and disputes. England and Wales; exclusive jurisdiction of the English courts, subject to mandatory consumer protections.
  19. Miscellaneous. Assignment, entire agreement, notices, severability, force majeure.

Contact while we finalise

For any terms-related questions before launch, email legal@data-trackers.com. For day-to-day enquiries, hello@data-trackers.com.